Pickup & Delivery and Curbside Services now available at all 8 locations

Chapel Hill, NC  (Thursday, May 8, 2020) –  In response to the need to minimize interpersonal interaction, Chapel Hill Tire began offering two new services in March. Curbside service allows customers to drop their cars off without having to come into the lobby. Free Pickup & Delivery provides a no-contact solution for those who must or would prefer to stay in their homes or offices.  Both services employ a text-to-pay feature to further minimize face-to-face transactions.

“While these services were born of extreme necessity,” said Marc Pons, president and co-owner of Chapel Hill Tire with his brother, Britt, “Free Pickup & Delivery has been so popular that we may continue to offer it when the need has passed.”

Both services are designed to be easy to use and to work with our existing convenience features of online appointment scheduling and progress reporting by text. To take advantage of these special services, please follow these steps:

Pickup & Delivery

1. Visit the Chapel Hill Tire online appointment scheduler [https://www.chapelhilltire.com/make-an-appointment/]
2. Under “Select Appointment Type,” choose “Pick-up and Delivery”
3. Complete the form to make your appointment – be sure to list your cell phone number in your Contact Information, so you can receive updates by text
4. Please wait for a confirmation email confirming the company’s ability to service you on the date and time requested
5. Your confirmation email will let you know when the Chapel Hill Tire driver will arrive at your location; please have keys in your vehicle at that time; the driver will pick up your car and bring it to Chapel Hill Tire for service
6. You will receive updates on the status of your service by text
7. When your service is complete, you will receive a text-to-pay notification, so you can pay by phone
8. The Chapel Hill Tire driver will return your vehicle to your location; your keys and a printed copy of your final invoice will be inside

Curbside Service

1. Visit the Chapel Hill Tire online appointment scheduler [https://www.chapelhilltire.com/make-an-appointment/]
2. Under “Select Appointment Type,” choose “Curbside Service”
3. Complete the form to make your appointment – be sure to list your cell phone number in your Contact Information, so you can receive updates by text
4. Once your appointment is booked, Chapel Hill Tire will send a text to let you know that your information has been loaded in their system
5. Reply to the confirmation text when you arrive for your appointment
6. A service advisor will come to your car to check you in
7. You will receive updates on the status of your service by text
8. When your service is complete, you will receive a text-to-pay notification to your cell phone, so you can pay by phone
9. A printed copy of your final invoice and your keys will be in your car when you pick it up

About Chapel Hill Tire

First opened in 1953, Chapel Hill Tire provides comprehensive car care services for all makes and models, with a specialty in hybrid vehicles. Its tire inventory includes all major brands, and it offers the lowest price on new tires through its Price Beat Guarantee. The company operates eight stores in the Triangle area, and offers free pickup and delivery as well as curbside service at all eight locations. They welcome new customers via online appointment scheduling at chapelhilltire.com or by phone at (919) 932-7650.

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Jeff Cooper

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